FAQs

You can view items through our online catalogue, Instagram page as well as our online store, or visit one of our stockists around the world here to find your local store.

Please note that not all stockists have displays.

View prices for all products here: www.meir.com.au/collections/all 

Yes, however as we use Australia Post, we are unable to request parcels to be left on the premises. Australia Post’s standard process is to re-direct the parcel to your local post office and leave a collection card in your mailbox if no one was present to collect the delivery.

If you are in a unit, office building or have an unusual street address, please provide additional delivery instructions as this will help the delivery driver locate the destination.

Orders which are dispatched from our Australian warehouse will be sent with either Australia Post, DHL, Toll, TNT, EMS or Royal Mail, however the parcel may be passed on from one of these providers to your locally operated or government-operated postal service.

Some areas of Australia are not covered in the Express Post network. To view the estimated delivery time for express post to your location, please visit the Australia Post website link below and enter the postcode 3020 as the ‘From’ field as well as your postcode in the ‘To’ field.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Yes, you should receive an email from Australia Post when your order is dispatched, in transit and expected for delivery. The email is sent to the registered email address on your order.

Alternatively, you can contact our customer service team at sales@meir.com.au and quote your order number. We aim to respond within 4 business hours via email.

Express Post can take 1 – 3 days and Regular Post generally takes between 3 – 5 business days, however we cannot guarantee delivery times as Australia Post is ultimately responsible.

The order must be placed before 12PM EST to receive an express order within 1-3 business days.

Your tracking number will allow you to view the order’s delivery status on the Australia Post website.

If a product is on back-order, your order will be dispatched when all items are in stock by default.

If your order has some items on back-order and some items in stock, and you require immediately delivery of the items that are in-stock please contact us at sales@meir.com.au.

If you would like to know when an item is expected to be re-stocked, you can email sales@meir.com.au. and a representative will respond shortly.

Our warehouse can often send orders in more than one delivery – especially if you have items on back-order. All items which are in stock will be dispatched first, and each time an item becomes available again, there will be another delivery. This process will repeat until your order has been fulfilled completely.

If you would like an update on your order delivery, your tracking numbers or any other information, please call 1800 012 122 anytime.

Please email sales@meir.com.au or call our warehouse staff on +613 9336 0502

Generally, items that are on back-order have recently sold out. Meir manufactures stock on a fortnightly and monthly basis, so it’s common for items to have anywhere between two to four weeks delay, however, our customer service team can provide you with an exact date by emailing sales@meir.com.au.

Shipping rates are calculated during checkout and are based on your location and the total weight of your order. New Zealand customers can receive shipping information from our stockists here.

We do not keep credit card information on file whatsoever and any information that is sent to us over email will be automatically discarded. Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the machine facility. Please see our privacy policy for more information here: https://www.meir.com.au/pages/privacy-policy.

Afterpay is a new and exciting way to shop!
Imagine a reverse lay-by system where you receive the goods now, but make four payment installments over time.

The maximum transaction allowance for Afterpay is $1,000, and at present not all Meir products are eligible.

Steps:   

• Select Afterpay at checkout
• Nominate the credit or debit card to schedule the payments
• Get approved instantly and securely.

Conditions: 

• Use a Visa/Mastercard
• Over 18 years of age
• Living in Australia

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.

We accept Credit Card (Visa & MasterCard), PayPal and Bank deposit.

We cannot accept payments by either Amex or Diners.

For security reasons, please do not email your credit card details to us. We do not keep credit card information on file whatsoever and any information that is sent to us will be automatically discarded. Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the merchant facility.

Please see our privacy policy for more information here: https://www.meir.com.au/privacy-policy

Yes, Meir products are available in Europe and EU. Please visit our UK website.

Meir products are available for purchase and delivery to Singapore, via our local reseller. However, customers should provide product technical specifications to their builder, plumber or architect to ensure Meir products comply with the local requirements and fitting sizes before placing an order. The SG certification code is BS EN 200:2008.

Specification drawings can be obtained from each item under the “Specifications” tab from the “Store” page on our website.

To-date, Meir has sold to many Singapore residents and businesses.

Showers and spouts may require additional in-wall components depending on the plumbing setup and installation needs. Meir can supply these fittings from the links below if required:

• Basin with spout
• Shower with tails
• Shower without tails

Meir has attained the world renowned WaterMark and WELS certification in Australia, which ensures quality fixtures and ensures water efficiency. Please check with your local trade professional should you require any local standard such as WRAS, UPC, AFS or SABS prior to making a purchase.

International tax charges may be applicable depending on your country of residence, and payable through your local authority before you can receive your goods.

All customers are solely responsible for paying any necessary tax charges imposed by their local authority. Meir cannot charge international tax.

Customers are generally contacted by their government postal service or customs office seeking payment of tax charges as goods are in transit.

Item prices shown here will display either ex-tax or post-tax (GST) depending on your location. If you are based in Australia, you will see prices that include tax/GST, whereas if you reside outside of Australia, you will be viewing prices excluding Australian taxes.

Our Australian warehouse uses Australia Post for the majority of international deliveries and customer’s receive tracking and consignment information via email after an order has been dispatched.

An example scenario:
A customer from London places an order at www.meir.com.au and the total (including shipping) comes to AUD $1,000.00. The customer will be contacted by Royal Mail or the customs office when the goods are inbound into the UK. VAT is currently charged at 20% of the order total. The customer’s VAT charge may be worked out as follows:
AUD $1,000 converted to GBP as at the current rate (eg: 1/0.61) = GBP 610
20% of GBP 610 = VAT GBP 122

In this case, GBP 122 is payable prior to Royal Mail delivering the goods.

Disclaimer: All information above is of general nature, is subject to change and should not be relied upon. Please consult with your local taxation or governing body prior to making a decision on the above information.

Yes, you should receive an email from Australia Post when your order is dispatched, in transit and expected for delivery. The email is sent to the registered email address on your order.

Alternatively, you can contact our customer service team at sales@meir.com.au and quote your order number. We aim to respond within 4 business hours via email.

Yes, please visit our Australia website at www.meir.com.au.

Please make purchases through our South African distributor at www.flushbathrooms.co.za or www.meirblack.co.za.

Please make purchases through our Netherlands distributor at www.mastello.nl or www.meirblack.nl

Most products can be used in the US and Canada with no special fittings or adapters, however our range of showers and spouts are manufactured with a 1/2" BSP thread, meaning that your builder or plumber will need to install a BSP to NPT adapter on these items.

It's also important to note that tap sets (hot and cold handles) are sold separately to the in-wall assembly body.
We supply a range of assemblies based on various installation needs (shower, basin etc.) here: https://www.meir.com.au/search?q=assembly

Before ordering, we suggest you consult with a builder or plumber and provide them with the product specification drawings, which can be obtained from the respective item’s page on our website under the “specifications” tab.

You can view the shipping costs by entering your postal address into the checkout on our website.

International transit time from our Melbourne warehouse is generally between 5 and 15 days, depending on the destination country.

International tax charges may be applicable depending on your country of residence, and payable through your local authority before you can receive your goods. All customers are solely responsible for paying any necessary tax charges imposed by their local authority. Meir cannot charge international tax.

Customers are generally contacted by their government postal service or customs office seeking payment of tax charges as goods are in transit. The customs process can take an unknown amount of time.

Standard delivery times are based on metropolitan areas of major cities and excludes time in customs (if applicable) and may be subject to delay due to causes outside of our control.

If a product is on back-order, the order will be dispatched once all items are available; to have a single delivery. If immediately delivery of items is required, customers should process separate orders; being for the items in-stock and another order for the back-order items.

If you would like information when an item is expected to be re-stocked, you can email sales@meir.com.au and a representative will respond shortly.

International orders are dispatched in a single delivery and only when all items are in stock. Orders will have items allocated until all items are available, then dispatched.

If certain items are required urgently (which are in stock), it is recommended to place two separate orders; one order for items that are in stock, and the second order for items that are on back-order (or out of stock).

International customers should provide item specifications to their builder or plumber and consult with them prior to making a purchase to ensure our products are suitable as many countries require different plumbing fittings and sizes as Meir uses BSP sizes as standard.

No shipping discounts, promotions or vouchers apply for international orders.

Please email sales@meir.com.au or call our warehouse staff on +613 9336 0502

Generally, items that are on back-order have recently sold out. Meir manufactures stock on a fortnightly and monthly basis, so it’s common for items to have anywhere between two to four weeks delay, however, our customer service team can provide you with an exact date by emailing sales@meir.com.au.

We ship worldwide excluding the U.S. and Canada.

Customers in the following countries will be required to purchase from our distributor network: Netherlands, South Africa and New Zealand.

You can view our global distribution network here.

Meir warrants products for a maximum of 5 years for international use.

Customers must ensure that installation and use are in accordance with the products’ requirements. Failure to do so will void the warranty.

 Pressure

MAXIMUM Temperature: 75 degrees & Pressure: 500kPa.
MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
Inability of use when installing in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.

Care and Cleaning Instructions 

Do not install tapware using any form of acetone silicones.
Do not apply physical items (such as tools) directly to the product.
Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure. Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance.

 Warranty conditions The warranty shall be void under these conditions:

• Normal and fair wear and tear, misuse, abuse, or mishap
• Exposure to excessive moisture derived from lack of ventilation
• Inability to provide proof of purchase
• Products used for incorrect applications
• Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation
• Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions
• Products exposed to extreme, unusual or outdoor environmental elements
• Tapware exposed to water pressures and or temperatures that exceed stated limitations
• Scratches or damage caused by applying physical and or abrasive contact directly to the product.
• Isolation stop taps were not fitted where required
• Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller
• Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use
• Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval
• Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions
• Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months
• Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts. Where filters have not been installed in areas subject to Hard Water or Limescale

For more information, please visit our warranty page. 

Orders which are dispatched from our Australian warehouse will be sent with either Australia Post, DHL, Toll, TNT, EMS or Royal Mail, however the parcel may be passed on from one of these providers to your locally operated or government-operated postal service.

We hope you are completely satisfied with your order, however, should you wish to return or exchange any items, you will need to contact the store of purchase for assistance.

Item(s) being returned must be received by our warehouse in brand new, unused condition and in original packaging with all parts and pieces. The item(s) must also be protected with sufficient packing materials to avoid transit damage. Returned items showing signs of damage or wear and tear will not be eligible for a credit or refund.

We hope you are completely satisfied with your order, however, if an item is missing or damaged, you will need to contact the store of purchase for assistance.

Meir warrants products for a maximum of 5 years for international use. Customers must ensure that installation and use are in accordance with the products’ requirements. Failure to do so will void the warranty.

 Pressure 

• MAXIMUM Temperature: 75 degrees & Pressure: 500kPa.
  
• MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
• Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
• Inability of use when installing in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.

 Care and Cleaning Instructions 

• Please visit our Product Care page for comprehensive and easy to follow instructions.

 Warranty Conditions 

The warranty shall be void under these conditions:

• Normal and fair wear and tear, misuse, abuse, or mishap
• Exposure to excessive moisture derived from lack of ventilation
• Inability to provide proof of purchase
• Products used for incorrect applications
• Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation
• Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions
• Products exposed to extreme, unusual or outdoor environmental elements
• Tapware exposed to water pressures and or temperatures that exceed stated limitations
• Scratches or damage caused by applying physical and or abrasive contact directly to the product
• Isolation stop taps were not fitted where required
• Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller
• Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use
• Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval
• Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions
• Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months
• Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts
• Where filters have not been installed in areas subject to Hard Water or Limescale.

For more information, please visit our Warranty Page. 

Each item’s warranty information can be found in the product description field under the “warranty” tab.

The majority of our products’ warranty can be defined as:

10 years – Domestic use
12 months – Parts and Labour
15 years – Cartridge (for mixer products)

The warranty specified is for use in Australia and NZ. Countries outside of Australia and NZ may have varied plumbing regulations that do not meet the same high standards in Australia and therefore we cannot warrant parts and labour for all international orders.

Please contact our sales desk at sales@meir.com.au.

Like most things, black tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the black finish on your products can last for a lifetime and look as good as the first day you purchased it.

Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counter-party.

Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products. This is why Meir's range of premium Matte Black tapware has been designed, engineered and manufactured using a fortified electroplated finish. Our dedication to providing industry leading, high quality products gives you the confidence our Matte Black tapware will withstand the rigours of everyday use.

Care instructions:
Do not use any harsh chemicals or rough surface materials such as scourers. Use a soft / microfiber cloth with warm soapy water to clean your matte black products. More detailed information on cleaining your tapware can be found on our Product Care page.

Do not use any harsh chemicals or rough surface materials such as scourers or adhesive tape. 

A soft cloth with warm soapy water will keep the matte finish in good condition and will ensure your warranty is maintained.

For detailed instructions please view our Product Care page.

We strongly suggest that a licensed tradesman installs all plumbing items. If an item is installed by a non-licensed person, your product warranty and possibly home & contents insurance may be void. If there are any damages caused during installation, a licensed plumber is responsible to pay for those damages.

You can view items through our online catalogue, Instagram page as well as our online store, or visit one of our stockists around the world here to find your local store. Please note that not all stockists have displays.

Yes, Meir products meet and exceed Australian standards and carry the WaterMark imprint as well as any WELS rating certificate where applicable.

More information on the WELS scheme can be found here. 

Meir products are designed for water usage efficiency and conservation.

As Australia is the driest inhabited continent on earth, it’s our responsibility to ensure our water supply isn’t wasted for future generations, and lead the way for water conservation by setting an example for other countries by showing that water conservation doesn’t need to come at the cost of functionality.

As earth’s population grows, we, as a species, are on the brink of a water crisis. While 70% of the earth is covered in water, around 1% is drinkable and with such a limited supply of the most valuable resource on the planet, it is up to everyone to utilise water efficiency methods.

At Meir, we are committed to protecting the earth’s precious supply of water, and are conscious that ensure everything we do; from business operations and manufacturing, reflects our water conservation ethos. Our products are certified under the Water Efficiency Labelling and Standards (WELS) scheme, which is designed to help consumers make educated decisions based on water consumption and efficiency.

During the 2019 South African water crisis, our products provided feasible solutions to conserve water so the population could meet their daily water usage limits. We are proud to be working closely with government regulators in various countries such as United Kingdom, Malaysia, South Africa and Australia; to provide feasible solutions on a global issue.

As plumbing items in Australia are required to have the flow regulated for water conservation under the government’s WELS scheme, we are unable to modify water pressure for customers, however plumbers or trades persons may be able to assist with altering the designated water flow rates during installation; especially when you require a kitchen mixer to be installed in a laundry or a basin mixer to be used in a bathtub, as these areas allow an increased water flow rate.

Please consult with your trade professional if you need any additional assistance.

Not sure if you need a black pop-up waste with or without an overflow?

An overflow is a small hole in the side of a basin or bath, used to drain excess water away before the basin or bath overflows.

If your basin or bath has an overflow hole, it will require a pop-up waste with overflow.

Below is an image of a basin that has an overflow valve, positioned near the basin mixer tap.

No, all Meir 2-in-1 showers have an inbuilt diverter, so you will only need to use a single mixer or a set of taps (wall top assemblies) to control the shower.

Meir products meet and exceed Australian standards and carry the WaterMark imprint as well as any WELS rating certificate where applicable.

It is a requirement of the Water Efficiency Labelling and Standards Act 2005 that Tapware and Showers are supplied with their WELS efficiency information.

More information on the WELS scheme can be found here.

No, all Meir tapware products require Mains pressure and are not suitable for gravity-fed water systems, low pressure systems under 100kPa or high water pressure systems exceeding 500 kPa.

Hard water is water that contains a high amount of mineral deposits. Although it’s not a health risk to drink hard water, it can leave residue and buildup of limescale in your sink and tapware.

To ensure product longevity, it is recommended to install an inline water condition filter as well as conduct regular cleaning with a soft cloth and warm soapy water. This may assist in limiting the minerals associated with hard water, which may lower the risk of limescale build up on the tapware.

Tapware finishes (including Matte Black) can deteriorate when in conditions of hard water usage when filters are not present. For more information please refer to our terms and conditions.

As we regularly design and introduce new products, our photography shoots on our black finish products can lag behind, and in these cases, we use either digital images of products photos from studios with different lighting which causes some products to look like they have a different colour than another.

Rest assured that all of our items undergo the same universal finishing process via electroplating. The plating process in nature also produces some slight variations in the finish as the vats are emptied and reused over and over again with other colours.

Seek assistance from licensed plumber or trades person as there are a number of options your plumber can implement to correct high water pressure. Meir mixer taps and other products should stay within the pressure range of 100 kPa to 500 kPa (or 1 – 10 Bar).

Electroplating is a process that uses electric current to dissolve metal to form a metal coating.

Electroplating is harder wearing than powder coating, which is why Meir Australia uses the Electroplating process for all products.

Although Electroplating is more durable than powder coating, it is not scratch proof and care should be taken when cleaning and handling the products – just like other tapware such as Chrome.

Powder coating is a type of coating that is applied as a dry powder. The powder coating does not require a solvent to keep the binder and filler parts in a liquid suspension form. The coating is typically applied electrostatically and is then cured under high heat temperatures. The powder may be a thermoplastic or a thermoset polymer.

Powder coating is sensitive in terms of wear and tear and generally comes with a limited 1 year warranty, however if you take good care of your products, the finish will last for years to come.

Meir’s mixer tapware products are designed to withstand high pressure while still allowing low-pressure systems to function.

Mains pressure systems are required; i.e. no gravity-fed or water-tank systems are compatible.

The recommended water pressure range is:

• Australia: 100 kPa minimum – 500 kPa maximum.
• Other countries: 1 Bar minimum – 100 Bar maximum.

Meir tapware should not be used for pressures outside of this range as they will not function as intended and may void warranties.

If unsure, please consult your builder, plumber, architect or trade professional before making a purchase.

WaterMark™ is a product quality certification mark provided by independent certifying authorities in Australia and New Zealand. It confirms the product complies with the Plumbing Code of Australia & New Zealand and the relevant Standards, which relate to product quality, including health and safety, and warrant that it is fit for purpose.

WaterMark™ certification is mandatory for products to be legally installed in accordance with state and territory plumbing regulations. Products required to be certified are listed in the Plumbing Code and AS3500.000.

WaterMark certification is your guarantee that you are purchasing a high quality product, suitable for Australian and New Zealand conditions, which can be legally installed in your home.

The process to gain certification involves a detailed audit of the tapware factory. An applicant must demonstrate adherence to a strict quality control program for the supply of materials and the manufacturing process. The products themselves are also subjected to chemical analysis, strength testing and endurance testing (where, for example, the tap valves are opened and shut 50,000 times).

It is only after passing all of these audits that WaterMark certification is granted.

At Meir, we take climate change seriously and are continuously improving our manufacturing processes to reduce our environmental impact and footprint and are proud to be working with PVD products that are used around the world.  

Meir sources the highest quality European components and the hoses are no exception.

Mixer taps will include PEX flexible connector hoses manufactured by the world-renowned Spanish company Tucai.

Meir products are proudly Australian designed, and the components that go into our products are sourced from leading European companies; primarily in Spain and Hungary.

We have recently moved some manufacturing off-shore but retain our local assembly line processes and employ additional staff to oversee QC at all stages.

The rattle that you can hear when the handpiece is shaken is from the internal mechanism. The noise is normal and is part of the pulsating massage function. This piece spins at high speed when in use and controls the pulsating effect when switching between functions.

It is a feature that we added to provide a more enjoyable experience for our customers.

This issue usually occurs due to a build of debris inside the shower head/filter, due to the pipes not being flushed prior to installation or a build up over time. It is recommended to have your lines flushed and to regularly check the filter that can be found inside the thread where the shower head joins the arm.

Like most things, black tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the black finish on your products can last for a lifetime and look as good as the first day you purchased it.

Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counter-party.

Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products. To mainatin our high quality standards, the Meir Matte Black range has been designed, engineered and manufactured using a fortified electroplated finish. 

Care instructions
Please do not use any harsh chemicals or rough surface materials such as scourers. Instead, use a soft / microfiber cloth with warm soapy water to clean your matte black products. You can view a complete set of easy to follow instructions on our Product Care page.

The MW08 is the universal standard set of taps that has a 6mm tolerance from the in-wall assembly to the front of the tile coverings.

The MW08JL is the latest design which comes with a 17mm tolerance from the in-wall assembly to the front of the tile coverings; this eliminates the need to purchase spindle extensions and allows the product to work in a wider-range of settings.

 The MW08JL is recommended for new installs or renovations if you have thicker tiles or if your plumbing is recessed into the wall.

 If you already have the MW08 and you need additional tolerance to install them, you can retro-fit by using spindle extensions such as these.